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FAQ

General

Do I need Optrimax?

It is advisable that one works towards the “Normal” weight range for the lowest health risks. Optrimax will be extremely useful for people with BMI above 23 (or 25 for Non-Asians), to help them attain healthier weight profiles. People in the healthy range can also make use of Optrimax to help maintain their weight for optimum health.

Is it safe to use Optrimax weight management products on a long-term basis?

Yes, it’s very safe because there is no drug or medication involved. Optrimax works simply by optimising your inherent body processes. By boosting the body’s metabolism rate, facilitating inner detoxification, enabling your liver to be more efficient in fat metabolism, and accelerating burning of fats at the cellular level through external gel application, Optrimax products are gentle, safe and effective for long-term use.

Body Mass Index (BMI)

BMI = Weight (kg) / Height (m) × Height (m)

Category
(Related Health Risks)
BMI (kg/m2)
(For Asians)
BMI (kg/m2)
(For Non-Asians)
Underweight
(Risk of nutritional deficiency disease)
Below 18.5 Below 18.5
Normal (healthy range)
(Low Risk)
18.5 - 22.9 18.5 - 24.9
Overweight
(Moderate Risk)
23 - 27.4 25 - 29.9
Obese
(High Risk)
Above 27.5 Above 30

*According to World Health Organisation (WHO) expert consultation.

5-Day Plan

If I am on medication or have a medical condition, can I go on the 5-Day Plan?

Individuals who are seeing a doctor for a medical condition are advised to discuss the suitability of the 5-Day Plan with their doctor.

Diabetics or individuals with high blood pressure who would like to take the 5-Day Plan should monitor their blood sugar or blood pressure levels closely during the 5-Day Plan (especially for the first 2 days).

If you are on short-term medication (e.g. for a cold or flu), we suggest that you start after you recover.

I have gastric conditions. Can I take the 5-Day Plan?

The 5-Day Plan may help promote digestive and gastrointestinal health. Individuals who are worried about heartburn or over-secretion of gastric juices due to the reduced food intake during the 5-Day Plan can opt to split every Smoothie Shake serving into 2 servings.

For example, mix half sachet each of Punch, Zyme and VG Mix with 150ml of water and drink the Smoothie Shake for breakfast. Follow immediately with a glass of water. 1 to 2 hours later, take another 150ml of Smoothie Shake and follow with another glass of water. Repeat for lunch and dinner.

Why do I need to drink so much water?

There are a few reasons:

  1. It is healthy to drink at least 1.5 to 2L of water a day.
  2. Food is largely made up of water. While on the 5-Day Plan, we should try to compensate for the fluid that would otherwise be taken in through food. It’s important to ensure you’re adequately hydrated, to prevent the dehydration-related symptoms (e.g. headaches, dizziness).
  3. Extra fluid also helps to move the fibre and helps the body get rid of waste products.

Can I drink coffee / tea while on the 5-Day Plan?

For best results, you should try to refrain from drinking coffee or tea while on the 5-Day Plan. If you must, we suggest that you try to limit to half your usual portion, and choose a low sugar, no creamer version.

Should I exercise during the 5-Day Plan?

Exercise is part of a healthy lifestyle and we encourage it! However, it’s not advisable to start a strenuous exercise programme while on the 5-Day Plan as your body is also adjusting and focusing its energy on cleansing efforts. If you are already on a strenuous programme, consider modifying it while you are on the plan.

I’m having a dull headache / body ache that won’t go away. Is this normal?

While on the 5-Day Plan, our body is adjusting to a lower sugar and caloric intake. Our bodies may react differently to this (just like a ‘withdrawal symptom’). Some of us may experience a slight headache, others may feel muscle aches or lower energy levels. It’s our body’s way of ‘complaining and whining’.

If you are able to distract yourself from this, that’s great. If otherwise, you may want to pick a little perk-me-up from the Cheat-Sheet in 5-Day Plan Guru or have a small glass of no-sugar-added fresh fruit juice.

Insufficient fluid intake may also cause mild dehydration, and an ensuing headache. Make sure you drink the recommended amounts.

I’m having bloating / constipation while on the 5-Day Plan. Is this normal? What should I do?

There may be a few reasons:

  1. We are taking less food than usual. It’s normal for us to have less bowel movements.
  2. While on the 5-Day Plan, our body is taking a much higher amount of fibre than usual. Most of us usually take only 10-18g of fibre daily. So when our body is given the high amount of fibre, even though it’s the optimal daily amount, we may not be used to it. Our usual peristaltic movements may not be strong enough to move the high fibre amount. When the fibre bulk stays in our gut, we may feel bloating, flatulence or even constipation.
  3. If our intestinal system has a high number of bad bacteria, when the 5-Day Plan helps to build up a healthy flora balance in our gut, it will fight against the bad bacteria. When this happens, there will be more mucous layer formation on the intestinal wall which absorbs much more water than usual from our gut. If we do not take enough water, we may experience constipation.

To relieve the situation, try the following suggestions:

  1. Increase water consumption to help move the fibre
  2. Do some abdominal exercises and massage to help stimulate peristaltic movements
  3. Split each meal into two (please refer to Q2) so that our gut handles less amount of fibre each time
  4. If the situation persists, try taking 2 pieces of Plum Delite at a time to encourage the bowel movements

For a long-term solution, we should build a healthy flora balance in our gut and increase our daily fibre intake so that our body can become more conditioned to the high fibre amount.

Why does the 5-Day Plan seem to make me feel a little unwell?

While on the 5-Day Plan, our body’s vitality increases and so does its ability to eliminate built-up toxins. Our body will try to initiate some temporary cleansing reactions and this is commonly mistaken as “it makes me unwell”.

Pollutants leave our system any way they can through urine, bowels, skin, gas and breath. Some common cleansing reactions and their possible causes can include:

Common Cleansing Reactions Possible Causes
headache caffeine withdrawal; toxins may be released into bloodstream to be removed; (also refer to Q6)
flu-like symptoms (e.g. joint pain, muscle aches, sore throat, chills, nausea) detoxification reaction - some disease-causing agents in the body may be being eliminated
skin breakouts increased detoxification via skin which is a major eliminatory organ
nasal congestion, mucus the mucus from the throat, chest or nose is the waste to be expelled and removed
bad breath, coating on tongue waste is being eliminated; body may not be having enough water to speed up waste removal; waste may be passed through the lungs which acts as an eliminatory organ
fatigue, dizziness acidic body; body is working hard to eliminate waste
bloating, flatulence, diarrhea increased bacterial activity and breaking down of stagnant waste in gut
nausea lymph glands release toxins at such a fast rate that the liver has to manage the excess, which gets emitted with bile into the stomach
constipation when the liver and kidneys are overwhelmed by the amount of toxins being released, one may experience constipation; (also refer to Q7)

These symptoms usually go away in 1 to 3 days depending on the waste levels in our body. This cleansing process is essential to achieve good health and should not be suppressed with drugs. Drink plenty of water to help flush the waste out of the body. Waste elimination via bowel clearing, sweating and urination will help relieve the situation.

How do I manage my new ‘low’ after the 5-Day Plan?

Our bad food habits were usually the cause of our unhealthy weight, and if we revert to the same habits, it would be inevitable that we gain it all back. Look at the 5-Day Plan as a fast-start programme, but ride on its results and adopt a healthier lifestyle (e.g. eating the right-sized portions, practising enzyme-rich diet style).

After successfully completing the 5-Day Plan, many of us also continue to manage our weight by having the products for either breakfast or dinner. (Please refer to the Plans For You at the end of 5-Day Plan Guru.)

What if I do not achieve my target weight after the 5 days or if I still have a bit more to lose?

After a round of the 5-Day Plan, if you still have a bit more to lose, we recommend that you take up a second round of the 5-Day Plan a week later. For the second round, you’re going to achieve your new goal much more effortlessly.

Alternatively, you may refer to the Plans For You (please refer to 5-Day Plan Guru) to meet your ongoing needs.

Plum Delite

Can pregnant or breastfeeding ladies take Plum Delite?

Plum Delite is a preserved plum that is formulated with probiotics and a tea mix, to aid detoxification and support weight management. It is generally not encouraged for pregnant ladies or breastfeeding mothers to lose weight during this time, as their bodies have to provide nutrients for their child.

We recommend these ladies to start Plum Delite after delivery and after they stop breastfeeding.

Can people on medications take Plum Delite?

Yes, Plum Delite is not a medicinal product and will not have any interactions with your medications. Plum Delite has the effect of encouraging bowel movement. Hence we do recommend that Plum Delite is taken at least 2 hours apart from your medications, to allow the body to absorb the medications.

Plum Delite is used as a detoxification aid. Will taking Plum Delite cause poor absorption of the other nutrients that I eat?

No, Plum Delite does not hinder the absorption of the nutrients that we eat. Plum Delite aids detoxification, and helps our body eliminate unwanted waste products, optimising our body performance.

When taking Plum Delite for the first time, some people experience abdominal discomfort or cramping. Is this normal?

Plum Delite contains fibre and probiotics, both of which promote bowel movements. This helps our bodies to get rid of the waste material that’s in our gut. This peristaltic action (contractions) could be the reason for the discomfort and cramping that some of us experience.

In addition, if we do not drink enough water, the waste material would be harder and our gut would produce stronger peristaltic actions to get rid of the waste.

Once the waste material is eliminated, the discomfort naturally goes away. Those who just start taking Plum Delite may also experience some abdominal discomforts. These are detoxification reactions. With regular consumption of Plum Delite, the discomforts would be reduced.

After reaching my ideal weight or after resolving my health issues, do I still continue taking Plum Delite?

Maintenance of good health or an ideal weight requires continual effort. We recommend that after achieving your ideal weight or health status, to take Plum Delite once every 2 to 3 days. This will help your body maintain its ideal condition.

Occasionally, I see white or greenish powder residues on the surface of the plum. Are these plums safe for consumption?

The white or greenish powder is likely to be the green tea and pu-er tea powder mixture. When the surface of the plum is drier, the powder appears to be more obvious. When the surface of the plum is more moist, the powder is wet and its colour is darkened, hence it is not as obvious. Both types of plums are suitable for consumption.

How should I store Plum Delite?

Unopened boxes of Plum Delite (with the transparent vacuum bag intact) can be stored at room temperature, in a cool, dry place. After opening the package, we recommend that Plum Delite is stored in the fridge.

Plum Delite does not contain any preservatives, and to maintain the product freshness, a small amount of Nitrogen gas is filled into the transparent vacuum bag and in the individual Plum Delite sachets. Once the transparent vacuum bag is opened, the extra protective layer of Nitrogen gas is lost. Hence as a precautionary measure, we recommend storage in the fridge.

Is Plum Delite suitable for everyone?

Plum Delite is suitable for most people, except pregnant and breastfeeding ladies (see above), children, or those with gastrointestinal conditions such as acid reflux, gastric concerns and irritable bowel syndromes.

We recommend that these persons consume BifiMax instead, to address their digestive health concerns.

Plum Delite

How should I take Jelly Delite? Should I take on a regular basis? Is there any regime to follow?

  • For detoxification purpose, it is recommended to take one serving daily after lunch or dinner for 5 to 7 consecutive days. After that, take one serving every 2 to 3 days. You may choose to restart this cycle every 1 to 3 months or whenever you face constipation problem, depending on your body’s need.
  • For best results, drink a full glass of water after consuming. Drink at least 1.5L of water daily.
  • To know the minimum amount of water to consume for your body needs, use your body weight (kg) multiply by 30ml. For instance, 60kg × 30ml = 1800ml. Thus, it is suggested that a 60kg person drinks at least 1800ml of water, in small sips, throughout the day.

Is Jelly Delite suitable for everyone?

  • Plum Delite is suitable for most people, except pregnant and breastfeeding ladies (see above), children, or those with gastrointestinal conditions such as acid reflux, gastric concerns, irritable bowel syndromes, etc.
  • We recommend that these persons consume probiotics instead, to address their digestive health concerns.

Is Jelly Delite suitable for vegetarians?

Yes. Jelly Delite does not use any ingredient from animal source.

What is the gelling base of Jelly Delite?

We use extract of seaweeds to make the jelly.

Is Jelly Delite an upgraded formula to replace Plum Delite?

  • No. Both products have the same detoxification efficacy and helps maintain digestive health.
  • The introduction of Jelly Delite offers options and variations in dosage form and taste.
  • One can take either product to enjoy the benefits of detoxification. For users who would like to take both products, it is possible too by alternating the consumption of both products, as the two products are formulated to have its different uniqueness each and to complement each other.
  • Jelly Delite is a fruity jelly which is tasty and convenient. It is enhanced with concentrated Green Tea Extract to offer additional fat burning and weight management benefits. It also contains prebiotics to support the growth of beneficial bacteria in the intestinal environment.
  • On the other hand, Plum Delite is a natural plum product with high fibre content. It is formulated with high-activity probiotics for digestive health, enhanced with Green Tea and Pu-er Tea mix.

Can pregnant or breastfeeding ladies take Jelly Delite?

  • It is generally not encouraged for pregnant ladies or breastfeeding mothers to detox or lose weight during this time, as their bodies have to provide sufficient nutrients for their child.
  • We recommend these ladies to start Jelly Delte after delivery and after they stop breastfeeding.

I have been taking Plum Delite on a regular basis and do not have any constipation problem. Should I or can I take Jelly Delite?

  • If you are a regular user of Plum Delite and would like to continue with Plum Delite yet trying Jelly Delite to have a variation in taste, you can do so by alternating the intake of Plum Delite and Jelly Delite.
  • Plum Delite is formulated with probiotics while Jelly Delite is formulated with prebiotics. While they are both effective to help with detoxification, they complement each other formulation wise with their respective probiotic and prebiotic contents.
  • The recommended directions of use for both products are the same.

How is Green Tea Extract superior to drinking normal green tea?

  • While we drink green tea, the content of bioactive compounds varies and is unknown, simply because it is subject to the liquid tea preparation methods (such as the amount of tea leaves used, brew time, water temperature etc.).
  • Green Tea Extract, on the contrary, ensures standardised and maximised bioactive contents.
  • A study shows that the absorption of total plasma flavanols into the blood after ingestion of the Green Tea Extract supplement was far superior to liquid teas. The Green Tea Extract also led to higher antioxidant activity in the blood. ^

^ Henning SM, Niu Y, Lee NH, Thames GD, Minutti RR, Wang H, Go VL, Heber D. Bioavailability and antioxidant activity of tea flavanols after consumption of green tea, black tea, or a green tea extract supplement. Am J Clin Nutr. 2004 Dec; 80(6):155864.

I found that Jelly Delite turned ‘softer’ and more ‘liquid’ under high heat. Is that normal?

  • As Jelly Delite is a food product, we strongly recommend storing in a cool, dry place, where it is usually conducive for food storage.
  • As the jelly itself contains water and fruit juices, hence at higher temperatures, some sort jelly turning into liquid will be observed. In fact, this effect naturally occurs across many types of jellies.
  • However, at room temperature, it will still be very much a semi-solid enough texture ready suitable for consumption.
  • Those who prefer a firmer texture to their jellies may choose to refrigerate the individual sticks.
  • As for people who may have exposed their jelly sticks to a higher temperature than recommended and start to find that their jellies have become 'softer' and more 'liquid' in nature, they are advised to place these jelly sticks in the fridge to allow the jelly to firm up again.

Slow Juicer

Juicing Bowl is stuck and cannot be detached from the base.

Possible Reasons:

  • Excessive ingredients in the bowl.
  • Unknown substance in the bowl.

Solution:

  • Press “rev” Switch for 3 - 5 seconds.
  • Repeat 2 - 3 times.
  • Push the Bowl upwards while turning.

Hopper is stuck.

Possible Reasons:

  • Excessive ingredients in the bowl.
  • Unknown substance in the bowl.

Solution:

  • Press “rev” Switch for 3 - 5 seconds.
  • Repeat 2 - 3 times.
  • Press the Hopper down while turning.

Motor stops operating.

Possible Reasons:

  • Excessive ingredients in the bowl.
  • Safety feature: automatic shut-off due to overheating.

Solution:

  • Press “rev” Switch 3 - 5 seconds.
  • Repeat 2 - 3 times.
  • If motor stops due to overheating, stop operation to allow cooling.

Leakage from the bottom of the Juicing Bowl.

Possible Reasons:

  • Rubber Stopper not plugged in properly.

Solution:

  • Be sure to plug in Rubber Stopper back to the Stopper Slot securely after cleaning.

Squeaking noise when juicing.

Possible Reasons:

  • Friction between the DECT™ Squeezing Screw and the Juicing Bowl or ingredients.

Solution:

  • Squeaking sound is normal.
  • Do not run the Slow Juicer without any ingredients added.

The unit vibrates.

Possible Reasons:

  • Sign of motor working.

Solution:

  • Vibration is normal.
  • However, should severe shaking or vibration of motor occur, contact your Product Consultant to check for problem motor.

Water marks or scratches found on the DECT™ Squeezing Screw.

Possible Reasons:

  • Moulding marks during manufacturing process.

Solution:

  • These marks and lines on the DECT™ Squeezing Screw are normal.

Colour stains on the Juicing Bowl, 3-Level Extraction Strainer or Spinning Brush.

Possible Reasons:

  • Natural dye from ingredients.

Solution:

  • Natural dye of ingredients stained on the components when juicing is normal.
  • To reduce staining, rinse and clean immediately after each use.
  • Diluted vinegar may be used to help clean the stains.

Mould found on the Silicone Brushes of the Spinning Brush.

Possible Reasons:

  • Improper cleaning.

Solution:

  • Clean the Silicone Brushes thoroughly by detaching them from the Spinning Brush.
  • Reattach the Silicone Brushes before use.

Damaged 3-Level Extraction Strainer.

Possible Reasons:

  • Ice cubes, frozen food, large hard seeds or pits, unknown substances, or excessive ingredients in bowl.

Solution:

  • Refer to User Guide for proper usage and juicing instructions.
  • Do not overstuff or force ingredients in.

Deformation of components.

Possible Reasons:

  • Components exposed to heat or abrasive cleaning materials.

Solution:

  • Do not clean any components in dishwasher or use abrasive cleaning materials or harsh detergents.
  • Do not place any components or product near any heat source. Plastic tends to deform when exposed to high heat.

More pulp ejected than usual.

Possible Reasons:

  • Excessive ingredients in bowl clogging the 3-Level Extraction Strainer.
  • Ingredients not cut into small pieces.

Solution:

  • Cut ingredients, especially hard or highly- fibrous ingredients, into smaller pieces to avoid fibre wrapping around the DECT™ Squeezing Screw.
  • Feed ingredients at a slow pace, allowing all the pulp to eject before adding more ingredients.

Body Gel

How many times can I use in a day?

Apply twice daily on thighs, hips, buttocks and other cellulite-prone areas of your body. Avoid applying on sensitive areas such as the underarm area. Continue use until desired results are achieved. Thereafter, use once a day for maintenance.

How can I lose unwanted fats around my thighs?

The fats around the thighs are usually more “stubborn” due to its lower metabolic rate, and take a longer time to remove. For such resistant cases, you might need to combine a healthy diet with regular exercise with Body Gel, so that your thighs can shape up faster. Body Gel increases fats metabolic rate and is an effective topical application to eliminate unwanted fat, especially when used just before or after exercising.

Is Body Gel suitable for both male and female?

Yes. Body Gel can be used by both male and female, targeting cellulite problem.

I feel warming sensation and slight itch after applying Body Gel. Is it normal? Why is it so?

Yes. It is normal to feel warming sensation after use as the active ingredients of Body Gel help boost fat-burning effects and improve blood circulation.

Can Body Gel help with weight loss?

Body Gel helps with weight loss in a way by eliminating stubborn cellulite for a toned physique.